Table of Contents
- Scope, Acceptance, and Eligibility
- Reputation Portability and Dual Attribution
- Review Attribution Disputes
- Right of Response
- No Review Deletion Policy
- Profile Content Ownership
- Professional Conduct and Anti-Retaliation
- Employment Information and Disclaimers
- Minimum Review Thresholds
- Deactivation, Termination, and Content Retention
- Subscription Terms Reference
1. Scope, Acceptance, and Eligibility
These Professional Account Terms ("Professional Terms") supplement the VerSquare Terms of Service ("General Terms") and apply to any individual who claims, creates, or manages a Professional Account on the VerSquare platform. In the event of conflict between these Professional Terms and the General Terms, these Professional Terms control with respect to Professional Account functionality.
Throughout these Professional Terms, "you" and "Professional" refer to the individual who has claimed or created a Professional Account. "We," "us," and "Platform" refer to Search Assistant, Inc. (dba VerSquare).
1.1 Acceptance. By claiming an existing professional profile or creating a new Professional Account on the Platform, and completing any applicable verification process, you agree to these Professional Terms in addition to the General Terms.
1.2 Material Updates. VerSquare may update these Professional Terms from time to time. We will notify Professional Account holders of material changes through the Platform and, where practicable, by email to the address associated with the Professional Account. Your continued use of Professional Account functionality after the effective date of updated terms constitutes acceptance of those changes. For changes that materially increase your obligations or alter the terms under which reviews are attributed to or removed from your profile, VerSquare will provide at least thirty (30) days' advance notice before the changes take effect. The General Terms Section 20.3 (Material Changes) also applies.
1.3 Eligibility. A Professional Account is available to individuals who provide services in the SBA lending, business brokerage, or business acquisition advisory space, including but not limited to: loan officers, SBA lenders, business brokers, M&A attorneys, CPAs, and business valuation professionals. You must be an individual person - not a firm, institution, or entity - to claim a Professional Account.
1.4 Verification Process
To claim an existing professional profile or create a new Professional Account, you must:
(a) Submit a claim or creation request identifying the profile you are claiming as your own, or providing the information necessary to create a new profile.
(b) Verify your identity through one or more of the following methods:
- Email verification from a domain associated with your current employer or professional practice
- Verification against publicly available licensing records (NMLS, state bar, state broker license registry)
- Manual review by VerSquare staff, which may include requesting additional documentation
(c) Confirm your current employer or practice affiliation. You represent that the employer or practice you associate with your profile is accurate as of the date of your claim.
VerSquare reserves the right to reject a claim or creation request if we cannot reasonably verify your identity, if the claim conflicts with an existing verified claim, or for any other reason in our sole discretion.
1.5 One Professional Account Per Person
Each individual may claim only one Professional Account. If you believe multiple profiles exist for you on the Platform, contact us to merge them. You may not claim a profile belonging to another person. See also General Terms Section 3.5.
1.6 Claim Disputes
If two or more individuals claim the same profile, you may submit a dispute to support@versquare.com with documentation supporting your claim. VerSquare will investigate using available licensing records and may request additional documentation from each claimant. VerSquare will resolve claim disputes in its sole discretion and is not obligated to adjudicate between competing claimants.
2. Reputation Portability and Dual Attribution
2.1 The VerSquare Review Attribution Model
VerSquare uses a dual-attribution model for reviews. When a user submits a review of a transaction or interaction involving you, that review is attributed to both:
(a) You, the individual professional - the person identified by the reviewer as the professional they worked with; and
(b) Your employer or affiliated institution at the time of the reviewed interaction - the firm, bank, brokerage, or practice where you were employed or affiliated when the reviewed transaction occurred.
By claiming a Professional Account, you expressly acknowledge and consent to this dual-attribution model.
2.2 Score Categories: What Travels vs. What Stays
Reviews on VerSquare produce scores in multiple dimensions. These dimensions are categorized as follows:
(a) Individual-scoped dimensions (travel with you):
Scores reflecting your personal professional conduct and interpersonal skills. These scores are attributed to you as an individual and remain associated with your Professional Account regardless of your current or future employer.
(b) Institution-scoped dimensions (stay with the institution):
Scores reflecting institutional characteristics and operational factors. These scores are attributed to the institution and remain with the institution's Business Account regardless of staff changes.
(c) Shared dimensions (travel with employer-at-time context):
Certain review aspects reflect the intersection of your individual performance and your institutional environment. These scores are displayed on your Professional Account with the name and date range of the institution where you were employed at the time of the review. These scores travel with your profile but always carry institutional context.
The specific dimensions within each category are published on the Platform and may be updated from time to time in accordance with Section 1.2.
2.3 Portability Upon Employment Change
When you change employers:
(a) Your individual-scoped scores remain on your Professional Account and are visible to Platform users.
(b) Institution-scoped scores from your former employer remain with that institution's Business Account and are not displayed on your Professional Account.
(c) Shared-dimension scores remain on your Professional Account with the name of your former employer and the dates of your employment there, providing historical context to users.
(d) Reviews earned at your new employer will be separately attributed and scored, beginning a new institutional context period on your profile.
You are responsible for updating your employer affiliation on the Platform within a reasonable time after changing employers (see Section 8).
2.4 Irrevocability of Portability Consent
Your consent to the dual-attribution model and score portability is irrevocable for the period during which your Professional Account is active. You cannot selectively opt out of portability for specific reviews, specific employers, or specific score dimensions. If you wish to withdraw consent, your sole remedy is to deactivate your Professional Account pursuant to Section 10, which does not delete historical reviews or scores.
3. Review Attribution Disputes
3.1 Right to Dispute Attribution
You may dispute the attribution of a review to your Professional Account if you believe:
(a) You did not work with the reviewer on the transaction described in the review;
(b) The review describes a transaction or interaction that occurred at a different institution than the one attributed; or
(c) The review describes a transaction or interaction that occurred outside the date range attributed.
Attribution disputes are limited to factual attribution errors. You may NOT dispute a review's attribution because you disagree with the reviewer's opinions, ratings, or characterization of the interaction.
3.2 Dispute Process
(a) Filing. You may submit an attribution dispute through your Professional Account dashboard or by contacting support@versquare.com, identifying the review and the basis for your dispute (Section 3.1(a), (b), or (c)).
(b) Temporary suppression. Upon receipt of a facially valid dispute, VerSquare will suppress the disputed review from public display within a commercially reasonable time. The review remains in our records but is not visible to Platform users during investigation.
(c) Investigation. VerSquare will contact the reviewer and may request transaction evidence (loan application number, closing date, branch location, or comparable documentation). VerSquare will use commercially reasonable efforts to complete the investigation within 20 business days of filing.
(d) Determination. If the reviewer cannot verify the attribution, the review will be permanently removed from your Professional Account. If the reviewer verifies the attribution, the review will be restored to public display. VerSquare's determination is final, subject to the dispute resolution provisions of the General Terms (Section 17).
(e) Abuse. Filing frivolous or bad-faith attribution disputes is a violation of these Professional Terms and may result in suspension or termination of your Professional Account. A dispute is considered frivolous if the professional knew or should have known that the attribution was correct at the time of filing.
4. Right of Response
4.1 General Framework
Professional Account holders may respond to reviews attributed to them in accordance with General Terms Section 11 (Provider & Professional Responses), which governs response limits, basic guidelines, and removal. Your right of response is the primary remedy for reviews you disagree with. The following additional requirements apply to Professional Account responses.
4.2 Additional Professional Account Response Requirements
In addition to the General Terms response guidelines, Professional Account responses must not disclose confidential transaction details, including loan amounts, application details, credit information, or other financial information, even if the reviewer has shared such information in their review. This obligation applies regardless of whether the reviewer is identifiable.
4.3 Consequences for Financial Privacy Violations
Responses that disclose confidential transaction details in violation of Section 4.2 will be immediately removed. Repeated violations will result in graduated enforcement: first violation results in removal and a warning; second violation results in loss of response privilege; third violation may result in suspension or termination of the Professional Account.
4.4 Response Modification
You may edit your response at any time, provided the edited version complies with these guidelines and the General Terms response guidelines.
5. No Review Deletion Policy
5.1 Reviews Are Not Subject to Deletion at Professional's Request
VerSquare does not delete reviews at the request of the reviewed professional. A review will only be removed from the Platform if:
(a) The review violates the VerSquare Review Guidelines or the General Terms (e.g., contains prohibited content, is not based on a genuine first-hand experience, was posted in exchange for compensation);
(b) The review attribution is successfully disputed pursuant to Section 3;
(c) VerSquare receives a valid court order requiring removal; or
(d) The reviewer voluntarily deletes their own review.
Your right of response (Section 4) is the designated remedy for reviews you believe are unfair, inaccurate, or misleading.
6. Profile Content Ownership
6.1 Platform-Sourced Profile Data
VerSquare creates and maintains professional profiles using publicly available information, including but not limited to: name, license numbers, employer history, credential status, and professional designations sourced from NMLS, state licensing databases, bar registrations, and professional association directories. This information is owned by the respective issuing authorities and is displayed by VerSquare under informational use principles. You do not own platform-sourced data and may not request its removal (see Section 11.2).
6.2 Professional-Provided Content
Content you add to your Professional Account - including your biography, professional headshot, certifications, practice descriptions, and areas of specialization - is your own content ("Professional Content"). You may edit or remove your Professional Content at any time through your Professional Account dashboard.
6.3 License Grant for Professional Content
By submitting Professional Content to the Platform, you grant VerSquare a worldwide, non-exclusive, royalty-free, transferable license, sublicensable to service providers and partners necessary to operate and promote the Platform, to use, reproduce, modify, adapt, publish, translate, distribute, and display such Professional Content in connection with the Platform and VerSquare's business operations, including:
- Displaying Professional Content on the Platform and in search results
- Distributing Professional Content to third-party search engines and directories
- Resizing, cropping, reformatting, and compressing media (headshots, certifications) for display across devices
- Generating thumbnails and previews
- Creating derivative works (e.g., excerpts, summaries) for Platform features
- Caching, indexing, and archiving Professional Content for Platform functionality
6.4 License Duration
This license survives deactivation or termination of your Professional Account solely to the extent necessary to: (a) maintain archived copies for legal or regulatory purposes; (b) display factual professional information as described in Section 10; and (c) fulfill any sublicense obligations existing at the time of deactivation or termination.
6.5 Review Content
Reviews attributed to your profile are third-party content authored by reviewers. You do not own review content and may not modify, alter, or suppress it except through the attribution dispute process (Section 3) or by reporting guideline violations per the Review Guidelines. Your responses to reviews (Section 4) are your own content, subject to the license in Section 6.3.
7. Professional Conduct and Anti-Retaliation
7.1 General Framework
Professional Account holders are subject to the prohibited conduct provisions of General Terms Section 7 (Prohibited Content & Conduct), Section 8 (Review Guidelines & Authenticity), and Section 9.5 (Anti-Retaliation). In addition to the conduct standards described in the General Terms, the following professional-specific prohibitions apply.
7.2 Additional Prohibited Conduct
As a Professional Account holder, you agree not to:
(a) Peer review solicitation. Solicit or encourage reviews from professional peers, collaborators, or other service providers with whom you have a business relationship, rather than from actual clients. Reviews on the Platform are intended to reflect client experiences, not professional peer opinions (see General Terms Section 3.7).
(b) Misrepresent your profile. Provide false information about your credentials, licenses, employer affiliation, experience, or professional history.
(c) Impersonate another professional. Claim the profile of another individual or represent yourself as a different person.
7.3 Anti-Retaliation
Retaliation against a reviewer is strictly prohibited and may result in immediate termination of your Professional Account after investigation. Retaliation includes but is not limited to:
(a) Contacting or attempting to contact a reviewer outside the Platform to discuss, dispute, or express displeasure about their review.
(b) Denying, delaying, or degrading services to a current or prospective client because they posted or you suspect they posted a negative review.
(c) Publicly identifying or attempting to identify an anonymous reviewer.
(d) Directing colleagues, staff, or third parties to take any of the above actions on your behalf.
This provision does not prohibit the good-faith exercise of legal rights. However, filing or threatening litigation for the primary purpose of suppressing a review is prohibited and constitutes retaliation.
7.4 Consequences of Retaliation
VerSquare will investigate credible reports of retaliation. If you are found to have engaged in verified and intentional retaliation against a reviewer, VerSquare may:
(a) Immediately terminate your Professional Account.
(b) Display a notice on your profile indicating that your account was terminated for a conduct violation.
(c) In its sole discretion, report the conduct to your employer or licensing authority if the retaliation constitutes a potential licensing violation.
(d) Cooperate with law enforcement if the retaliation constitutes harassment, threats, or other unlawful conduct.
8. Employment Information and Disclaimers
8.1 Employment Accuracy
You are responsible for keeping your employer affiliation current on the Platform. You must update your employer information within a reasonable time, and no later than 30 days, after any change in employment or affiliation. This overrides the 7-day update window in General Terms Section 6.3 for employment changes specifically, recognizing that employment transitions may involve notice periods, garden leave, or other delays.
8.2 Platform Disclaimer
VerSquare does not verify your current employment status in real time. The employer information displayed on your Professional Account is based on: (a) information you have provided, (b) publicly available licensing records, and (c) information provided by institutions with Business Accounts on the Platform. VerSquare does not guarantee that employer information is current or accurate at any given time.
8.3 No Employment Relationship
Nothing in these Professional Terms or your use of the Platform creates an employment, agency, partnership, or joint venture relationship between you and VerSquare. VerSquare does not employ, refer to, recommend, or endorse any professional with a Professional Account.
8.4 No Hiring or Employment Recommendations
VerSquare reviews, scores, and Professional Account information are provided for consumer informational purposes only. They are not intended, and should not be used, as a basis for employment decisions, hiring, termination, compensation, or performance evaluation.
9. Minimum Review Thresholds
9.1 Aggregate Score Display
VerSquare will not display an aggregate score for your Professional Account until a minimum number of reviews have been attributed to you, as determined by VerSquare and published on the Platform. Individual reviews are visible regardless of the total review count, but aggregate scores, star ratings, and score comparisons require the minimum threshold to be met. See also General Terms Section 9.6.
9.2 Threshold Changes
VerSquare reserves the right to adjust the minimum review threshold. Changes will be communicated through the Platform and will apply prospectively.
10. Deactivation, Termination, and Content Retention
10.1 Voluntary Deactivation
You may deactivate your Professional Account at any time by contacting us at support@versquare.com. Deactivation means:
(a) Your self-provided Professional Content (biography, headshot, practice descriptions) will be removed from public display.
(b) Your right of response to reviews will be suspended.
(c) You will no longer appear in Platform search results as an active professional.
(d) Reviews and scores attributed to your profile will NOT be deleted. They will remain in VerSquare's records and may continue to be displayed in a reduced-profile format showing your name, historical employer attributions, and review content. This is consistent with the content license granted in Section 6, the public interest in maintaining review integrity, and the rights of reviewers to have their content remain published.
10.2 No Full Deletion
Deactivation is not deletion. Because your Professional Account profile is based in part on publicly available licensing data, and because reviews constitute protected third-party speech, VerSquare does not offer complete profile deletion for professionals who remain actively licensed and practicing.
If you are no longer licensed or practicing, you may request profile suppression by providing evidence of license surrender, retirement, or equivalent status change. Suppressed profiles are removed from search results and active display but are retained in VerSquare's records for data integrity purposes.
10.3 VerSquare-Initiated Termination
VerSquare may terminate your Professional Account immediately and without notice if:
- You breach these Professional Terms or the General Terms
- Your claim verification is found to be fraudulent
- You engage in verified and intentional retaliation against a reviewer (Section 7.3)
- Your professional license is revoked, surrendered, or suspended
- Required by law, regulation, or court order
10.4 Effect of Termination
Upon termination of your Professional Account:
- All Professional Account features are immediately deactivated
- Content retention follows Section 10.1(a)-(d)
- Your license grants to VerSquare survive as described in Section 6.4
- Sections 2 (dual attribution consent for the period of your account), 5 (no review deletion), 6.4 (surviving license), 7 (conduct standards for the period of use), and this Section 10 survive termination
10.5 Cancellation vs. Deactivation vs. Termination
These are three separate actions:
(a) Subscription cancellation ends your access to paid features but your Professional Account and profile remain active on the Platform. See Section 11 and General Terms Section 18.4.
(b) Profile deactivation (Section 10.1) hides your self-provided content and removes you from active search results, but your account and review data persist.
(c) Account termination (voluntary or VerSquare-initiated) ends your Professional Account relationship. Content retention follows the same rules as deactivation.
10.6 Re-Registration After Termination
If VerSquare terminates your Professional Account under Section 10.3, you may not claim or create a new Professional Account without prior written permission from VerSquare. See also General Terms Section 18.6.
10.7 No Refunds
Termination does not entitle you to any refunds of fees paid. See General Terms Section 18.5 (No Refunds).
10.8 Reactivation
You may reactivate a deactivated (not terminated) Professional Account at any time by completing the verification process described in Section 1.4. Your historical reviews and scores will be restored to full display upon reactivation.
11. Subscription Terms Reference
11.1 Paid Features
Certain Professional Account features, including but not limited to enhanced profile customization, analytics, and priority placement, may require a paid subscription. If you subscribe to a paid tier, the VerSquare Subscription Terms also apply to your Professional Account. In the event of a conflict, the Subscription Terms control with respect to billing, pricing, and cancellation.
11.2 Free vs. Paid
The following features are available to all Professional Account holders at no cost:
(a) Profile claim and verification
(b) Right of response to reviews
(c) Attribution dispute filing
(d) Employer information updates
(e) Profile deactivation
Additional features and their associated costs are described in the Subscription Terms and on the Platform.